Privacy Policy

Transacting and divulging your information online might seem a bit daunting. We hope that after reading our privacy policy that your mind will be put at ease regarding Prepaid24 as your mobile payment platform. This policy will help you understand how the company uses and protects the data you provide to us when you visit and use our website or services. We trust that the information we provide is clear but at the same time we welcome your questions and comments.

Please be assured that Prepaid24 will never make personal information available to any third party without your prior consent.

Policy Changes

We may change this policy from time to time, and if we do, we’ll post any changes on this page and notify you of such changes in the PP24Profile message section. By continuing to use Prepaid24 after those changes are in effect, you agree to the revised policy. If we make significant changes, we will provide you with more prominent notice or get your consent as required by law. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What is Prepaid24’s liability?

Prepaid24 understands the importance of keeping your information safe and secure. To this end we have and will continue to improve our efforts to protect your personal information and ensure the security of our systems. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We cannot assume responsibility or liability for unauthorized access to our servers and systems.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your respective internet browser:

  • Chrome: chrome://settings/cookies   
  • Safari:
      1. Click Safari > Preferences.
      2. Click on the Privacy tab.
      3. In the "Cookies and website data" section, make sure that "Block all cookies" is unchecked.
      4. Close the Preferences window.
  • Opera: opera://settings/cookies   
  • Firefox: about:preferences#privacy   
  • Microsoft Edge: edge://settings/content/cookies   

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Prepaid24 is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

How to Change, Update or Request Removal of Details

You can update or change your information at any time by logging into MyPP24Profile on our site and viewing your "Profile Information" or “Preference” and other account settings. Should you be unable to log in, contact our Online Support. We will be happy to assist you in reviewing, updating, or removing information as appropriate. We delete all data after 2 (two) years from the client’s last purchase if they have previously purchased from us or 2 (two) years after the date of registration if they have not bought from us.

Safeguarding and Securing Data

Prepaid24 is committed to securing your data and keeping it confidential. Prepaid24 has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customize our website according to your online behavior and personal preferences.
  • To provide efficient customer support and detect, prevent & address technical issues.
  • To provide you with notices about your account and/or the Prepaid24 website.
  • For behavioural tracking and reporting.

What User Data We Collect

Upon Visiting Our Website

When you visit the website, we may collect the following data:

  • Your IP address.
  • Your contact information and email address.
  • Other information such as interests and preferences.
  • Data profile regarding your online behavior on our website.

Personal Detail Required at Registration

When you register with Prepaid24, you provide us with certain personal information to enable us to process your transaction and provide you with personal and efficient support. This information includes:

  1. Your name, language preference , email address and cellular number, which is used primarily to communicate the result of your transactions to you.
  2. Security detail. In addition, your ID number and your PP24Profile password links your personal detail to the transaction database and assists us in ensuring that your confidential information and transactions are kept secure.
  3. Your product device detail (i.e., your electricity meter number) is associated to your records purely to execute your transactions.

Technical Transaction-related Detail

No matter who you interact with, whenever you use a website, mobile application or other internet service, certain information almost always gets created and recorded automatically. The following information enables us to explore the opportunities in the market and provide you with innovative products and services. The information cannot be linked to you personally.

  1. Cookie data – we may use “cookies” (a small text file that is unique to your browser). For example, we may use cookies to store your preferences while you are browsing our website or PP24Profile so that you do not have to set them up every time during a session.
  2. Information about your device – we may also collect information about the device you’re using in order to be able to improve your experience (This could include type, operating system, settings and crash data). Please check your device manufacturer or software provider’s policies to know more about what device specific information are made available.
  3. Market research - Online advertising intermediaries typically share information on ads run by us to audit the delivery and performance and/or to improve those ads. This information may include whether clicks on ads led to registrations or a list of criteria to use in targeting ads.

Marketing & Analytics Data Collection

This section serves to present you with our Marketing, Remarketing, and Analytical practices and how these respective platforms use cookies and technologies to perform the relevant advertising and reporting actions needed for us to deliver our best service to you. We also set forth ways for you to opt-out of the various ads, cookies, or tracking preferences should you wish to do so.

Internet-based Advertising

These are cookies that allow third parties to identify what you find popular and interesting, allowing a more personalized and relevant selection of advertisements to be displayed when you browse the internet. They will build an overall, but anonymous, picture of an individual’s preferences based on how they browsed the internet, in order to deliver relevant advertising. Our ads appear mostly on Google partner websites but can also appear on third-party websites that neither us nor Google control, which also use anonymous information collected about your browsing activity on this Site.

Behavioural Remarketing

Prepaid24 (Pty) Ltd uses remarketing services to advertise to you on third party websites after you have visited our website, signed up, or made use of our service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our website.

Google Analytics
We use the third-party analytics provider Google Analytics – a service provided by Google LLC – to monitor and analyse traffic and activity patterns on our Site. Google Analytics utilizes data to track and examine the use of our website and to prepare reports for us based on users’ activities online. Analytics tools track many variables, including what website a user visited prior to coming to our website, how long a user stayed on a particular page, and users’ geographic locations. Google Analytics uses cookies and similar technologies to analyse and improve our website based on your usage pattern. Google may use the collected data to contextualize and personalize the ads of its own advertising networks.

Google Analytics Remarketing and Demographics & Interest Reporting collects statistical information, along with anonymous demographic data and interest targeting, for online advertisements like display and search retargeting.

You can install the Google Analytics Opt-out Browser Add-on for your web browser, which provides visitors with the ability to prevent their data from being used by Google Analytics.

Google Ads
We use Google Ads and Google Ads Remarketing & Similar Audiences settings/tools to display individualised advertising of our products and services on partner websites of Google to you. In relation to the data from the advertising campaigns, we can determine how successful the individual advertising measures are. Our interest here is in showing you advertising which interests you, in making our website more interesting for you and achieving a fair calculation of advertising costs.

If you arrive at our website via a Google advertisement, a cookie is stored on your PC by Google Ads. These cookies generally expire after 30 days and are not intended to identify you personally. For this cookie, the following analysis values are generally stored: the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (indication of the user no longer wishing to be contacted).

You can opt-out of Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page; or you can read more about Google Advertising and Google’s Privacy Terms.

Google Ads Conversion Tracking
Google Ads Conversion Tracking of pay-per-click advertising is used by Prepaid24 to capture specific customer actions (such as clicking on an advertisement, sign-ups, downloads) and to analyse them.

We only obtain statistical evaluations from Google. Based on these evaluations, we can determine which of the advertising measures used are effective. We do not receive any further data from the deployment of advertising materials; in particular, we cannot identify the users by means of this information.

As set out in the “Our Cookie Policy” section of this page, you can so configure your particular browser that it rejects cookies. Additionally, in the cookie settings of Google’s Privacy Statement, you can prevent Google cookies from being used for advertising purposes.

Google Tag Manager
Our website uses Google Tag Manager, a service of Google LLC. The Tag Manager is used to manage tracking tools and other services, so-called website tags. A tag is an element that is stored in the source code of our website to record, for example, predefined usage data, such as an IP address. The Google Tag Manager does not use cookies and does not collect any personal data.

For more information, please refer to the privacy policy and Google's further information about Tag Manager.

Facebook advertising and remarketing services is provided by Facebook, Inc. Facebook is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law. They also adhere to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance.

Facebook gathers data on pages viewed and actions completed to make proper recommendations via advertisements on Facebook. You can learn more about interest-based advertising from Facebook here. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook.

Based on our legitimate interests, we also use the "Custom Audiences from File" function of the social network Facebook, Inc. in which case inventory data (phone numbers, email addresses, Prepaid24 usernames) will be uploaded to Facebook. The upload process is encrypted and serves solely to identify recipients of our Facebook ads. We want to ensure that the ads are only displayed to users who are interested in our information and services. Registered users agree to our use of the "Custom Audiences from File" function and the related processing of their data.

Were you to leave a compliment on Prepaid24’s GoogleMyBusiness or HelloPeter profiles, take note that we may use it for advertising and/or brand-awareness/promotion purposes on Facebook posts and advertisements, as well as Twitter posts and other social media platforms. We do so while keeping your personal information safely hidden and would never disclose any information about our clients to the public.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy & Cookie Policy.

Facebook Pixel
As mentioned above, Facebook, Inc. is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law. With the help of the Facebook pixel, Facebook can determine the visitors of our online Site as a target group for the presentation of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display our Facebook ads only to Facebook users who have shown an interest in our website or who have specific characteristics (e. g. interests in certain topics or products determined by websites visited) which we submit to Facebook (so-called "custom audiences" discussed above in the “Custom Audience from File” section).

Using the Facebook pixel, we can also track the effectiveness of Facebook ads for statistical and market research purposes, by seeing whether users have been redirected to our website after clicking on a Facebook ad (so-called "conversion tracking"). The data collected in this way is anonymous to us, i.e., we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and use it for its own promotional purposes, in accordance with their Data Usage Policy. You can allow Facebook and its partners to place ads on and off Facebook (a cookie may also be stored on your computer for these purposes).

You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads, by contacting this address.

Email Marketing
Prepaid24 only sends email marketing to people who have previously bought products from us, or who have registered with us through our website, competitions, or advertisements and this is in our legitimate interests. We will always offer a way out of receiving this correspondence in every piece of marketing communication afterwards. If you have not bought from us 2 (two) years after the date of registration, your data will be deleted.

The information we use in order to send users emails or newsletters are from our databases and includes, but is not limited to, a user’s email address, cell number, username, and Prepaid24 user ID.

Managing Live Chat Support and Client Requests

Freshworks, Inc.
Prepaid24 (Pty) Ltd uses the services & technologies of Freshworks, Inc. for our Live Chat and Email Support Ticket services. Before using these services, you are being asked to acknowledge that the controller of your personal data is Prepaid24 (Pty) Ltd along with Freshworks, Inc. (Head office in 2950 South Delaware St, Ste 201, San Mateo, CA 94403-2578, USA, and sub-offices located in India, the UK, Australia, Germany, France, Singapore, and Netherlands). Freshworks, Inc. processes your personal data in accordance with the General Data Protection Regulation (GDPR). For more information on Freshworks, Inc. & the GDPR, please visit their GDPR information webpage.

Use of Freshdesk for Email Support Tickets
Prepaid24 (Pty) Ltd uses the Freshdesk service offered by Freshworks, Inc. for the handling of our email support tickets. Every website user can submit a support ticket via our website. Upon submission of support tickets or during the assistance of the query at hand, the following information is obtained from the client, but is not limited to: email address, first & last names, cell number, IP address, and timestamp of occurring emails. The reason why we collect this data is to be able to provide efficient technical support and keep a history of the support questions and references.

Use of Freshchat for Live Chat Support
Prepaid24 (Pty) Ltd uses the Freshchat service offered by Freshworks, Inc. for the operation of the Live Chat service on our website. Every website user may use the Live Chat option on our Site and talk to one of our personal support agents. By using the service, the following data is being processed, but is not limited to: email address, first & last names, cell number, IP address, and timestamp of the occurring chat(s). The reason why we collect this data is to be able to provide efficient technical support and keep a history of the support questions and references.

Any information that is disclosed by the client during any of the above communications, for applicable support and assistance reasons, is also obtained. We delete all data after 2 (two) years from the client’s last purchase if they have previously purchased from us or 2 (two) years after the date of registration if they have not bought from us.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following: When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you do not want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Prepaid24 will not lease, sell, or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

In the event where a client stopped making purchases through Prepaid24, the client’s data will be deleted 2 (two) years after making their last purchase through Prepaid24.

If a client registers with Prepaid24 but never makes a purchase, their data will be deleted 2 (two) years after their date of registration.

Access to Information

In accordance with section 83(3)(d) of PAIA, kindly find the following forms available for download: