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Smartfund Terms

Terms and Conditions V3.8

1. Scope

This Agreement describes the Terms and Conditions that apply to the SmartFund, accessed and/or used by registered clients of Prepaid24, resident in South Africa.

These Terms and Conditions apply specifically to the activation, access and use of your SmartFund and is supplement to Prepaid24’s Terms and Conditions and Privacy Policy 

By selecting to accept the Terms and Conditions you agree to be bound by these. Please keep a copy of these Terms and Conditions for your records.

2. Revision of Terms and Conditions

Prepaid24 may revise these Terms and Conditions at any time and the revisions will apply to your subsequent use of the SmartFund. You will be notified of each revision through the PP24Profile Message facility and the last revision date will be changed.

3. Eligibility

In order to be eligible to use the SmartFund you must be resident of South Africa. Access to and use of the SmartFund is subject to prior acceptance of these Terms and Conditions as well as Prepaid24’s Terms and Conditions and Privacy Policy presented at the time of registration and found on our website

4. Topping up of and using your SmartFund

Prepaid24 does not charge any fees for the activation or use of your SmartFund. Once activated, you are allowed to top up funds either via EFT or through a credit card payment onto your SmartFund for use as payment in future transactions for eligible Prepaid24 products and services. A convenience fee of 3% is added to all top-up payments facilitated through Payfast.The balance of your voucher can be viewed in your secure MyPP24Profile on

You may only use the funds on your SmartFund to redeem eligible Prepaid24 services that are offered in the same currency as in your SmartFund. The SmartFund is not a deposit account and funds allocated to your SmartFund are non-transferrable, non – exchangeable and cannot be withdrawn from your SmartFund.  Unless otherwise required by law and as applicable to special circumstances and then subject to stringent requirements, such as death, funds may not be redeemed for cash.

Unused funds in your SmartFund will not accrue interest or dividends. Unused funds will not expire but may become subject to “unclaimed property laws” if unclaimed after a period of 2 years and attempts by Prepaid24 to contact you.

Any unused funds after each purchase will be retained in the SmartFund for future use. If your transaction amount exceeds the available funds on your SmartFund, the balance should be paid via EFT.

5. SmartFund Balance and Limits

The remainder of a deposit amount, which is greater than R 2500, will take up to 48 hours to become available. You may not spend more than your set daily limit and any change to your limit will be subject to security protocol. 

6. Liability for unauthorised transactions

The responsibility for all transactions associated with your SmartFund, including unauthorized transactions, remains with you. You agree to notify Prepaid24 of any unauthorized use of your SmartFund or theft of your credentials or any other breach of security. You also agree to provide properly documented evidence as reasonably requested. Prepaid24 will not be liable for any loss incurred as result of someone else using your SmartFund or accessing your Profile either with or without your knowledge.

We will investigate and reserve the right to correct the balance of your SmartFund if we have confirmation that a deposit or accounting error occurred. Please contact Live Support If you have questions regarding your transaction history or any correction or if you dispute any transaction or correction to your SmartFund. We accept no liability for any errors unless you provide us with notice within 30 days of the date of the transaction in question.

7. Fraud

Prepaid24 reserve the right to freeze and /or close a SmartFund facility if you fail to comply with these Terms and Conditions or if we suspect that the SmartFund was fraudulently activated, loaded, accessed or used to perform a transaction.

8. Disclaimer and Warranty

8.1 Prepaid24 is merely a payment platform and does not guarantee the Vouchers/Tokens or pins it supplies. These are generated by third parties. These companies are ultimately responsible to ensure that they are in working order. Should any Voucher/Token or pin not be in working order Prepaid24 will do everything in its power to assist the user in obtaining a voucher or pin in working order, by giving all relevant contact details of suppliers to users. By doing this Prepaid24 does not in any way acknowledge responsibility for a "working" Voucher/Token or Pin, but is merely acting in the interest of connecting the end user and supplier, and should not be interpreted differently.

8.2 Transactions where incorrect detail such as electrical meter number was supplied by the client and Prepaid24 has effected the recharge on this wrong number, cannot be reversed. Prepaid24 can also not be held responsible for any losses.

8.3 Users understand and agree that this site and the information, services, products and materials available through it are provided on an "as is" and "as available" basis. You expressly agree that use of this site is at your own sole risk.

8.4 To the fullest extent permissible according to applicable law, Prepaid24 and its affiliates disclaim all warranties of any kind, whether express or implied, including but not limited to any warranties of title, or implied warranties of merchant ability or fitness for a particular purpose. No oral or written information provided by Prepaid24 or its affiliates, officers, directors, employees, agents, providers, merchants, sponsors, licensors or the like shall create a warranty; nor shall you rely on any such advice or information.

8.5 You expressly agree that use of this site, including all content, data or software distributed by, downloaded or accessed from or through this site, is at your sole risk. You understand and agree that you will be solely responsible for any damage to your business or your computer system or loss of data that results from the download of such content, data and/or software.

8.6 You acknowledge that Prepaid24 or any of its affiliates do not in any respect control any information, products or services offered by third parties on or through this site, except as otherwise agreed in writing. Prepaid24 and its affiliates assume no responsibility for and make no warranty or representation as to the accuracy, currency, completeness, reliability or usefulness of content or products distributed or made available by third parties through this site.

8.7 Neither Prepaid24 nor any affiliate makes any warranty that this site or its contents will meet your requirements, or that the site or content will be uninterrupted, timely, secure or error-free, or that defects, if any, will be corrected. Prepaid24 does not represent or warrant that materials in this site or information provided by Prepaid24 via e-mail or other means, are accurate, complete, reliable, current or error free. Nor does Prepaid24 make any warranty as to the results that may be obtained from use of Prepaid24 or its content or as to the accuracy, completeness or reliability of any information obtained through use of this site

8.8 Prepaid24 assumes no responsibility for: Any damages suffered by a user, including, but not limited to, loss of data from delays, non-deliveries of content, sms’s or e-mail, network or system outages, file corruption or service interruptions caused by the negligence of Prepaid24, its affiliates or a user’s own errors and/or omissions. Prepaid24 disclaims any warranty or representation that confidentiality of information transmitted through this web site will be maintained. All the information appearing on this site is provided without a representation or warranty whatsoever, whether expressed or implied, and Prepaid24 and its affiliates disclaims any liability to the user in this regard.

9. Disputes

Prepaid24 and the user, "the Parties", agrees irrevocably that any dispute whatsoever arising from the above mentioned Terms and Conditions shall be settled as follows:

9.1 The Parties shall firstly make their best efforts to attempt to settle the dispute amicably between them through negotiation. This entails that the one party invites the other in writing to a meeting to attempt to resolve the dispute within thirty (30) days from the date of written invitation;

9.2 should such negotiation fail to resolve the dispute, "the Parties" irrevocably agree that the dispute shall be referred to administered mediation upon the terms set by the Arbitration Foundation of South Africa ("AFSA");

9.3 should the mediation fail to resolve the dispute, "the Parties" agree irrevocably that the dispute shall be finally settled by arbitration. The arbitration proceedings shall be conducted according to the AFSA arbitration rules, in Johannesburg, South Africa, before: a single arbitrator appointed in terms of those rules in the event that the amount in dispute is less than R1 000 000 (One million rand) OR three arbitrators appointed in terms of those rules in the event that the amount in dispute is greater than R1 000 000 (One million rand).

9.4 The arbitrator shall have regard to the desire of the Parties to dispose of such dispute expeditiously, economically and confidentially; and shall be obliged to provide written reasons for his decision.

9.5 The Parties irrevocably agree that the decision in the arbitration proceedings shall be final and binding on "the Parties"; and shall be carried into effect; and may be made an order of any court of competent jurisdiction.

9.6 The arbitrator shall make an award in respect of the costs of the arbitration having regard to the substantivel success of each Party's argument in the outcome of the proceedings.

The Parties agree that:

the nature of any dispute arising from this agreement; and the resolution thereof in terms of this clause which shall include any testimony and/or evidence presented in terms of the provisions of this dispute resolution clause; and any settlement agreement in terms of this clause as well as any arbitration award, shall be considered Confidential Information.

This clause shall not preclude either Party form obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the outcome of the negotiations, mediation or decision of the arbitrator as the case may be from time to time. The provisions of this clause will continue to be binding on "the Parties" notwithstanding any termination or cancellation of this Agreement.

10. Limitation of liability

10.1  Under no circumstances, including without limitation negligence, shall Prepaid24 or its affiliates, officers, directors, employees, agents, providers, suppliers or any other party involved in creating, producing, transmitting or distributing Prepaid24 be liable for any indirect, incidental, special, consequential or punitive damages arising from or in connection with the use or inability to use Prepaid24 or any other content provided by or through the site, or resulting from unauthorised access to or alteration of your transmissions or data or other information that is sent or received , including but not limited to damages for lost profits, use, data or other intangibles, even if Prepaid24 has been advised of the possibility of such damages.

10.2 Prepaid24 or any affiliate shall have no liability to you in connection with any product, service or otherwise, purchased or used as a result of this site. It is expressly understood that the user is aware that Prepaid24 provides a service to bring service provider and service consumer together and accepts no responsibility for the quality, reliability, safety, function, sustainability or otherwise, of a product purchased, service used, or otherwise, as a result of the use of this site.